Lead Engineer, Testing

Lead Engineer, Testing

Responsibilities

• Ensure highest quality of the software through best practices in testing the software that can provide delightful customer experience.
• Analyzes new tickets to develop test plans, scenarios, test conditions, test cases, test data and expected results.
• Assist customer support teams in understanding and resolving production issues reported by users. Provide guidance and support to ensure customer concerns are addressed effectively.
• Collaborate with development and operations teams to prioritize, escalate, and resolve production issues. Ensure timely and effective resolution to minimize customer impact.
• Work in collaboration with Developers, SAs, BAs and customer stakeholders to ensure functional coverage and resolve issues.
• Conduct thorough testing of hotfixes, patches, and updates before they are deployed to production. Verify that issues are resolved and that no new issues are introduced.
• Work closely with cross-functional teams, including development, QA, and operations, to ensure alignment and coordination in addressing production issues.
• Conduct walkthrough sessions with customer and resolve queries with conviction.
• Report test execution in a manner that is easy to understand and actionable.
• Enter all information in the defect tracking & test case management tools & create appropriate dashboards to ensure a clear visibility into the quality trends.
• Maintain detailed records of issues, resolutions, and testing procedures. Update and manage issue tracking systems with accurate and comprehensive information.
• Contribute to the continuous improvement of testing processes and production support practices. Identify opportunities to enhance efficiency and reduce the likelihood of production issues.

All About You/Qualifications

• 5+ years of Testing experience within a Production Support / Software development environment
• Strong understanding of production environments, software development, and testing processes.
• Proficiency with monitoring and issue tracking tools (e.g., JIRA, ServiceNow).
• Good expertise of test data creation, test case management, test case recording, reporting.
• Willing to work on hands-on from writing test cases, executing and reporting.
• Should have inclination to automate things rather than to manually execute repetitive tasks.
• Willing to take ownership of multiple business area and become expert in it.
• Ability to think of end-to-end business scenarios and bring in an end user perspective.
• Ability to work independently and as part of a team in a dynamic and fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.

Other Qualifications

• Bachelor’s Degree (or global equivalent) in Computer Science or related field; Master’s Degree preferred
• Good understanding of business processes in the area of Life, Annuity & Health insurance
• Preferred Certifications ISQTB, INS21-23