Lead Engineer

This role is for a JB4 Senior Lead Engineer within the L & AH Support Organization at Majesco, acting as a Techno-Functional Production Support Lead.

The focus is on bridging deep technical expertise with a strong understanding of the Life, Annuity & Health (L&AH) business domain.

As this is a production support role, the primary focus is on incident analysis, analyzing data patterns, resolving complex defects, and understanding the core product base code.

It also involves implementing change requests, deploying hotfixes, and executing product upgrades that update business logic within both the database and Java layers.

As a JB4 lead, you will work independently on difficult assignments, mentor peers, and guide customers on Majesco’s L&AH Intelligent Core functionalities.

• Perform deep incident analysis on customer-reported issues to determine root causes, evaluate data patterns, and identify defects within specific SLAs.
• Resolve complex product defects, manage hotfix deployments, and implement necessary change requests efficiently.
• Coordinate and manage the smooth transition of accounts from implementation to production support, ensuring comprehensive knowledge transfer and uninterrupted service delivery.
• Collaborate with cross-functional teams (Product, IT, and Security) to manage hotfix/security incident responses, ensuring proper documentation and proactive customer communication regarding release plans.
• Understand and navigate the product base code to troubleshoot and address production issues.
• Oversee and execute product upgrades involving intricate business logic updates in both database and Java layers.
• Maintain incident and change management records within ITSM platforms (e.g., ServiceNow), tracking product versions, customer entitlements, and support ownership.
• Serve as the bridge between technical execution and L&AH business requirements, ensuring solutions align with industry standards.
• Identify and escalate issues that impact testing and delivery progress proactively.
• Mentor and guide junior programmers (JB1-JB3) in design, development, and Majesco Playbook processes.