Lead Core Application Support Engineer
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Key skills for this role
About the Role
Job Overview We are seeking a highly experienced Lead Core Application Support Engineer to oversee and manage the stability, availability, and performance of core enterprise applications supporting trading, clearing, settlement, and market data systems.
Key Skills for This Role
Full Job Posting
Job Overview
We are seeking a highly experienced **Lead Core Application Support Engineer** to oversee and manage the stability, availability, and performance of core enterprise applications supporting **trading, clearing, settlement, and market data systems**.
This is a senior technical leadership role, responsible for strategic application support, incident management, team leadership, and continuous improvement in a mission‑critical environment.
Key Responsibilitiescore Application Support & Operations
- Lead day‑to‑day support operations for core trading and post‑trade applications.
- Act as the **escalation point** for critical incidents and complex system issues.
- Ensure applications meet performance, availability, and SLA requirements.
- Conduct root cause analysis for recurring or high‑impact incidents and implement preventive measures.
Leadership & People Management
- Lead, mentor, and develop a team of Core Application Support Engineers.
- Set objectives, manage performance, and support talent development initiatives.
- Promote a high‑performance, collaboration‑driven team culture.
Systems, Quality & Reliability
- Oversee application upgrades, patches, and system enhancements.
- Manage capacity planning, storage, backups, disaster recovery, and failover processes.
- Ensure accurate documentation, SOPs, and knowledge‑base materials are maintained.
- Support automation and optimization initiatives to improve support efficiency.
Application Security & Governance
- Ensure adherence to security, privacy, and regulatory requirements.
- Support application security testing and vulnerability assessments.
- Maintain compliance with internal governance and industry best practices (ITIL).
Stakeholder & Vendor Management
- Collaborate closely with internal teams (Trading, Clearing, Settlement, IT Infrastructure).
- Manage relationships with vendors and service providers, including SLA management and performance reviews.
- Support project execution related to core applications and system enhancements.
Qualifications & Experienceeducation
- Bachelor’s degree in **Computer Science, Information Technology**, or a related field.
Experience
- Minimum **8 years of experience** in **financial services, stock exchange, or similar regulated environments**.
- At least **4 years in a leadership or senior role** with growing managerial accountability.
- Strong hands‑on experience supporting **core trading, clearing, settlement, or market data systems**.
- Proven expertise in **incident management, ITSM frameworks (ITIL)**, and system monitoring tools.
- Pay: AED30,000.00 - AED35,000.00 per month
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