Lead Client Support Engineer

• Bachelor Degree in Science /engineering
• 7-10 years of Production Support work experience

Essential skills and experience:

• Good communication, interpersonal, and analytical skills
• Ability to clearly communicate technical problems verbally and in written form
• Good Understanding of SQL & hands on experience on Database Management tools like Sql Developer, TOAD
• Familiarity/Experience with UNIX, LINUX, Windows environments
• Strong troubleshooting techniques and approaches with web and database applications
• Hands on experience in Unix/PERL scripting
• Familiarity with Python & exposure to Jupyter Notebook or any other similar IDEs
• Exposure to Code Repository like VSTS, Github
• Hands on experience with scheduling and job monitoring tools like Control-M
• Professional proficiency in English
• Ability to quickly adapt to a fast-paced environment and self-motivated to learn all necessary tools and skills to complete tasks
• Exposure to Documentation tools like Confluence, WIKI or Sharepoint
• Desire to gain knowledge related to the clients' industry and current business, and incorporate this knowledge into the overall technical solution
• Attention to detail, strong listening skills, and good verbal and written communications are required
• Experience with efficiently communicating with highly demanding clients

Desirable skills and experience:

• Good understanding of Operational best practices(ITIL framework)
• Good time management
• Eagerness to learn new technologies and domains.
• Detail oriented and ability to multi-task
• Good Teammate
• Quick learner in a fast paced and challenging work environment
• Good to have knowledge on Power Automate
• Familiarity/Experience with Hosting technology(s) (IIS, Apache, Tomcat - various variants)
• Familiarity/Experience with ETL Concepts & tools like DataStage, Snaplogic
• Understanding of Relational Databases and Business Intelligence/Reporting tools
• Advanced Excel skills and proficiency in other Microsoft Office products
• Understanding of hardware, software and network infrastructures
• Experience with Amazon Web Services, NewRelic, SumoLogic, Azure
• Knowledge of Loyalty Platforms and Marketing Campaigns like SFMC, Harmony

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem.

For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual.

And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements.

Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words.

They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.