Lead, Call Center (Remote)

• 2415 Camelback Road, Suite 700, Phoenix, ASZ 85016

• Must be at least 18 years of age.
• High School Diploma or GED
• Has basic computer knowledge and experience including Microsoft Word, Excel & typing skills.
• 3-4 years of experience within a Call Center/inbound phone calls processing team.
• Maintain composure in high pressure situations.
• Is customer service oriented with excellent oral and written communication skills.
• Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.
• Is detail oriented and displays good organizational skills.
• Must have reliable internet or be able to work at the office in Phoenix.
• Ability to convey a positive and professional image to our team members
• Capable of following an issue through to its conclusion
• Must be able to work at a fast pace managing large amounts of responsibilities while maintaining attention to details.
• Is customer service oriented with excellent oral and written communication skills.
• Must be able to sit at desk in front of computer for long periods of time.
• Strong knowledge of healthcare regulations such as HIPAA, FDA, or other applicable standards.

• Ability to multitask in a fast-paced work environment.
• Ability to remain calm under pressure and manage stressful situations.
• Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.
• Ability to maintain a high level of confidentiality and remain HIPAA compliant.
• Ability to establish highly productive and detailed organizational skills/habits.
• Ability to motivate others and project a positive attitude.
• Ability to actively listen and problem solve with cooperation, assertiveness, and flexibility for positive outcomes.
• Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.

tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.