Lead Associate- Product Owner

Key Responsibilities

• Contribute to defining and evolving the product vision, strategy, and multi‑year roadmap.
• Own one or more product backlogs, ensuring all items are well‑defined, prioritised, and aligned to customer and business goals.
• Shape product features and articulate clear user stories, acceptance criteria, and design intent to guide development.
• Balance customer value, technical feasibility, operational impact, and strategic alignment when prioritising.
• Support product lifecycle management from discovery through delivery, optimisation, and benefits realisation.
• Deeply understand customer roles, needs, pressures, and success measures across internal and external users.
• Facilitate discovery activities such as interviews, workshops, process observations, and shadowing.
• Translate customer needs into actionable user stories and problem statements.
• Act as the voice of the customer in Scrum teams, ensuring outputs translate into meaningful outcomes.
• Ensure product solutions deliver measurable value and contribute to continuous improvement.
• Work within one or more Scrum teams to deliver high‑quality increments that support the product vision.
• Participate in and guide Agile ceremonies including backlog refinement, sprint planning, stand‑ups, and retrospectives.
• Provide clarity, direction, and context to developers, UX designers, and QA engineers throughout the delivery cycle.
• Support UI/UX prototyping efforts, ensuring user‑centred design principles are applied.
• Maintain a strong presence throughout development, ensuring alignment and resolving blockers related to requirements.
• Mentor Associate Product Owners, assisting with skill development, prioritisation, writing stories, and stakeholder engagement.
• Support training, coaching, and the development of best practices across the Product Owner Community of Practice.
• Model product‑led behaviours and encourage a culture of experimentation, data‑driven decisions, and customer‑centricity.
• Contribute to improving product frameworks, templates, and ways of working across the organisation.