Laundry Admin Assistant
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Key skills for this role
About the Role
The Wellness Lab is seeking a friendly and organized Laundry Admin Assistant to greet customers, coordinate daily operations, and ensure orders are completed on time. The role requires good communication skills in English and Hindi, basic computer knowledge, and a customer-focused attitude.
Key Skills for This Role
Responsibilities
- Greet and welcome customers
- Answer customer calls, WhatsApp messages, and inquiries
- Explain services and prices to customers
- Convert customer inquiries into orders
- Follow up with customers when needed
- Create and update customer orders
- Schedule pickup and delivery with drivers
- Coordinate with laundry team to ensure orders are completed on time
- Check that all customer orders are ready before dispatch
- Inform customers about any delays or updates
- Handle customer complaints politely and report issues to management
- Maintain accurate customer and order records
Requirements
- Good communication skills
- Able to speak and write English
- Able to speak Hindi
- Basic computer knowledge (Microsoft Office, WhatsApp, Email)
- Friendly, polite, and customer focused
- Able to work in a fast paced environment
- Good organizational and time management skills
- Previous customer service or office experience preferred
Full Job Posting
Job Summary
- We are looking for a friendly, organized, and responsible Admin Assistant to join our laundry team.
- The main role is to assist customers, coordinate daily operations, and make sure orders are completed and delivered on time.
Responsibilities
- Greet and welcome customers.
- Answer customer calls, WhatsApp messages, and inquiries.
- Explain our services and prices.
- Convert customer inquiries into orders.
- Follow up with customers when needed.
- Create and update customer orders.
- Schedule pickup and delivery with drivers.
- Coordinate with the laundry team to ensure orders are completed on time.
- Check that all customer orders are ready before dispatch.
- Inform customers about any delays or updates.
- Handle customer complaints politely and report any issues to management.
- Maintain accurate customer and order records.
Requirements
- Good communication skills.
- Able to speak and write English.
- Able to speak Hindi.
- Arabic is an advantage but not required.
- Basic computer knowledge (Microsoft Office, WhatsApp, Email).
- Friendly, polite, and customer focused.
- Able to work in a fast paced environment.
- Good organizational and time management skills.
- Previous customer service or office experience is preferred but not required.
Pay
- QAR1,500.00 QAR2,000.00 per month
Work Location
- In person
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