Lab Support Tech - Night Shift - Onsite in Ottawa

Role Overview

How You Will Make an Impact

• Deliver first-level lab assistance to offshore Product Verification and Software Design teams during India business hours.
• Resolve lab support requests involving infrastructure, network connectivity, computing, and test equipment.
• Reconfigure Ciena optical systems using technical documentation and system drawings.
• Install and validate software loads on Ciena equipment used for development and testing.
• Diagnose and repair failed circuit packs and basic hardware issues.
• Maintain records of lab support activities, configurations, and issue resolution.
• Manage equipment installation, relocation, maintenance, and inventory tracking.

The Must Haves

• Minimum college diploma as a technician.
• At least 3 years of experience in R&D lab management and support organizations.
• Extensive knowledge of R&D lab environments.
• Strong working knowledge of Ciena optical products.
• Working knowledge of corporate tools such as JIRA and GEMS.
• Ability to work the assigned shift from 10 p.m. to 10 a.m. EST during core India hours and other overnight shifts as required.

Workplace and Schedule

• The position is onsite in Ottawa.
• The assigned schedule follows Ciena India business hours and statutory holidays.

Pay Range

• The hourly pay range is C$24.37 to C$35.00 CAD per hour.
• A night-shift premium is added to the hourly pay.

Benefits

• Benefits may include medical, dental, and vision plans, retirement plan matching, employee stock purchase, employee assistance, paid holidays, sick leave, and vacation time.