L1 - IT Support Engineer
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Key skills for this role
About the Role
The Engineer should resolve assigned desktop issues and tasks End user support by visiting client sites. Excellent knowledge on MS Windows 10 & 11 operating system.
Key Skills for This Role
Full Job Posting
Overview
- The Engineer should resolve assigned desktop issues and tasks
- End user support by visiting client sites.
- Excellent knowledge on MS Windows 10 & 11 operating system.
- Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications
- Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.
- Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.
- Knowledge on Server Infrastructure for 2012 to 2022.
- Knowledge of troubleshooting on Windows & MAC Systems.
- Installation & troubleshooting of MS Office products.
- Strong troubleshooting knowledge of Outlook, Email issues.
- Strong Knowledge and experience on O365 Management Portal & Licensing.
- Knowledge and experience on SharePoint and OneDrive.
- Knowledge on MS Azure, MS Intune & Cloud technologies.
- Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.
- Ability to install/configure & troubleshoot various types of printers.
- Ability to configure email accounts, outlook on PC & Mobile devices.
- Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.
- Understanding of Windows Servers & Hyper-V, Virtualization.
- Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.
- Knowledge of Video Conferencing systems & Configurations in Meeting Rooms.
- Knowledge on CCTV, NVR, DVR configuration and settings.
- Demonstrate proactive approach. Identify and suggest possible improvements on procedures.
- Carry out preventive maintenance as per the scheduled calendar.
- Knowledge on Assets Management, Assets & Inventory Documentation.
- Excellent attitude towards user support & possess strong communication skills.
- Candidate must have Valid UAE Driving License and car
Experience
5 plus years
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