KYC Team Leader

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.

We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Payoneer is looking for an KYC Team Leader, to be based in Bangalore, India

What’s the job?

Are you an energetic, motivated self-starter who can learn quickly in a fast-paced environment?

Are you a passionate, committed professional with a keen sense of people, high intellectual curiosity, strong work ethic and accountability?

Is this you?

• People Development: Manage and develop a team of backend support associates, including KYC (Know Your Customer), ensuring they meet career development goals.
• Operation Excellence: carry SLA targets and customer support matrix, enhance the team’s capability through quality and training initiatives.
• Customer Experience: Understand end-to-end customer experience and map best practices in the market, identify gaps and operational process opportunities, and drive continuous improvements to better meet business needs.
• Stakeholder Management: Collaborate with various business departments and operational departments, including customer care, risk, and compliance.

We’re looking for:

• Bachelor’s degree holders
• 6+ years’ experience in the operation or customer support field, 2+ years in working in KYC and working with multiple stakeholders
• Finance, Banking and Fintech operations management experiences would be a great advantage.
• Fintech/banking/financial industry background (especially with online payment process experience) would be an advantage.
• Ability to communicate/interact with management and key stakeholders.
• Hands-on experience and attention to details
• Proficient English skills – Spoken & written. And speaking knowledge of Hindi is desirable.