KYC Representative (APAC)

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.

We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary - We are looking for a high-performing KYC Representative (2 to 4 years of experience) to support high-value (HV) customer onboarding and due diligence operations.

This role is designed for individuals who can quickly ramp up (within ~3–4 months) and operate effectively in a fast-paced, high-complexity environment, handling customers with elevated risk, volume, and business impact.

The ideal candidate brings strong analytical skills, ownership mindset, and the ability to go beyond SOPs—identifying gaps, improving workflows, and contributing to operational excellence.

• Perform end-to-end KYC reviews for high-value customers across APAC region.
• Review and validate customer documentation using internal tools and external sources
• Assess customer risk profiles, identify inconsistencies or unusual patterns, and ensure alignment with regulatory and internal AML/KYC procedures
• Handle complex cases requiring enhanced due diligence (EDD) and perform deep-dive analysis where required.
• Proactively escalate high-risk or ambiguous cases with clear rationale and recommended actions.
• Engage with internal stakeholders (Compliance, Risk, QA) to ensure accurate and timely resolution of cases.
• Drive SLA adherence and productivity targets, while maintaining high quality standards.
• Identify process gaps and contribute ideas for continuous improvement and automation.
• Support case investigations and collaborate on complex regulatory scenarios and edge cases.