KYC Operations Manager
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Key skills for this role
About the Role
Citi is seeking a KYC Operations Manager to lead a team providing Anti-Money Laundering monitoring and regulatory reporting services. The role involves managing KYC operations, overseeing client onboarding, and ensuring compliance with policies.
Key Skills for This Role
Responsibilities
- Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
- Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
- Provide people management and development responsibilities and ensure team service level standards are met
- Liaise with Compliance department and senior management within business units supported
- Oversee new client onboarding and implement process enhancements to improve client onboarding experience
- Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines
- Monitor account refresh activity daily to ensure regulatory/document requirements are met
- Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
- Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup
Requirements
- Minimum of 5 8 years of job related work experience
- Demonstrated strong people management and leadership capabilities
- Mandatory prior experience within the banking sector
- Bachelor's degree or equivalent practical experience
Full Job Posting
Team/Role Overview
- The KYC Operations Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees to provide Anti Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services.
- The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
What You’ll Do
- Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
- Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
- Provide people management and development responsibilities and ensure team service level standards are met
- Liaise with Compliance department and senior management within business units supported
- Oversee new client onboarding and implement process enhancements to improve client onboarding experience
- Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
- Monitor account refresh activity daily to ensure regulatory/document requirements are met
- Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
- Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup
What We’ll Need From You
- Minimum of 5 8 years of job related work experience
- Demonstrated strong people management and leadership capabilities
- Mandatory prior experience within the banking sector
- Bachelor's degree or equivalent practical experience is required
What We Can Offer You
- Business casual workplace with a hybrid working model (up to 2 days working at home per week)
- Competitive base salary (annually reviewed)
- Additional benefits that support you and your family to be well, live well and save well
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