Knowledgebase Content Specialist

• Bachelor's degree in English, Communications, Technical Writing, or a related field.
• Proven experience as a Knowledgebase Content Specialist, Technical Writer, Content Manager, or similar documentation-focused role.
• Exceptional writing, editing, proofreading, and communication skills with strong attention to detail.
• Experience developing user-friendly documentation for both technical and non-technical audiences.
• Proficiency with content management systems (CMS), documentation tools, and knowledge management platforms.
• Experience with platforms such as Microsoft SharePoint, Aha! Knowledge, or comparable knowledge management solutions.
• Strong project management and organizational skills with the ability to manage multiple initiatives, coordinate stakeholder reviews, and consistently meet deadlines.
• Demonstrated ability to collaborate effectively across cross-functional teams and translate complex information into clear, actionable documentation.

• 4-7 years of technical writing, knowledge management, or content development experience within a software or technology environment.
• Experience utilizing AI technologies and automation tools to improve content creation, maintenance, and user engagement.
• Familiarity with Agile methodologies, software development lifecycles, and product release processes.
• Healthcare technology, long-term care pharmacy, or healthcare software experience.
• Experience conducting knowledge audits, performing root cause analysis, and recommending process improvements.
• Experience planning and executing large-scale documentation initiatives across multiple teams and stakeholders.
• Familiarity with project management and collaboration tools such as Jira, Azure DevOps, Aha!, Monday.com, or similar platforms.
• Strong ability to create intuitive, user-centric documentation that improves adoption and reduces support burden.

Why You'll Love Working Here Meaningful Work: Your contributions will help pharmacies, healthcare organizations, and internal teams access critical information that supports patient care and operational excellence.

Modern Work Environment: Brand new, high-tech office with stunning Pittsburgh city views, located directly on the North Shore waterfront.

Recognized Top Workplace: Consistently voted one of the best places to work in Pittsburgh.

• Hybrid work policy with flexible hours
• Remote-Work Bank for additional flexibility
• Paid parking provided
• PTO day on your birthday
• Floating holidays

• Competitive salary
• 100% paid parental leave
• 401(k) with company match
• Comprehensive medical, dental, and vision coverage
• Life and disability insurance

• Continuous learning and development opportunities
• Cross-functional collaboration
• Clear career advancement paths
• Opportunities to work with emerging AI-driven content and knowledge management technologies

• Innovators, Thought Leaders, Teachers: We invest in your growth and encourage knowledge sharing.
• Accountability and Ownership: Take initiative, own outcomes, celebrate wins.
• Customer-Centric: Direct connection to the pharmacies and patients we serve.
• Unyielding Integrity: Ethical decision-making in everything we do.
• One Team, Family Spirit: Collaborative environment where everyone's success matters.

Ready to Apply?

Join a team where your ability to create clear, impactful documentation directly supports healthcare technology solutions that improve lives.

We're looking for a detail-oriented communicator who is passionate about knowledge sharing, continuous improvement, and helping users succeed through great content.

Note: This position does not sponsor work visas and requires ability to work hybrid from our Pittsburgh office.

Relocation assistance is not provided.