Application Support Analyst

Bachelor's degree and/or equivalent education and experience in a computer, software, or a related field

Experience in troubleshooting software application and workflow process problems

Demonstrated problem-solving capabilities and a proven passion for providing top-notch service to all customers

Ability to empathize with frustrated customers as well as handle difficult conversations and interactions

High technical aptitude — ability to quickly learn new software, technologies, and skills

Ability to work both independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment

Exceptional critical thinking and excellent multi-tasking skills

Dependable and proficient attention to detail

Resourceful and able to take ownership of and follow through on client issues until resolution is achieved

Ability to effectively communicate and coordinate with peers and Senior Management when required

Excellent verbal and written communication skills with the ability to speak effectively in interpersonal situations

Strong organizational skills, attention to detail, and technical judgment

Availability to work various shifts between 8:30 a.m. and 8:00 p.m.

Availability to participate in non-business hours on-call rotation (once every 5–8 weeks)

Familiarity with LTC pharmacy workflows or healthcare technology environments

Experience with API integrations and Microsoft Windows server environments

Prior experience in a SaaS or B2B software support role

Working knowledge of MSSQL beyond basic querying

Genuine passion for solving complex technical problems and delivering top-notch customer service

Resourcefulness and ownership mentality — you follow issues through to resolution without needing detailed supervision

Ability to operate effectively in a fast-paced, dynamic environment both independently and collaboratively

Strong interpersonal skills that build trust with customers and teammates alike

Proactive use of AI tools and modern resources to work smarter and resolve issues faster

Meaningful Work: Your insights directly influence decisions that impact patient safety and pharmacy operations.

Modern Work Environment: Brand new, high-tech office with stunning Pittsburgh city views, located directly on the North Shore waterfront.

Hybrid work policy with flexible hours

Remote-Work Bank for additional flexibility

Paid parking provided

PTO day on your birthday

Floating holidays

Continuous learning and development opportunities

Cross-functional collaboration

Clear career advancement paths

Innovators, Thought Leaders, Teachers

Accountability and Ownership

Customer-Centric

Unyielding Integrity

One Team, Family Spirit

Ready to Apply? Join a team where your expertise drives meaningful impact across a mission-driven healthcare technology company. We're looking for someone who is curious, collaborative, and excited to grow with us.

Note: This position does not sponsor work visas and requires ability to work hybrid from our Pittsburgh office. Relocation assistance is not provided.

SoftWriters, Inc. is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran status.