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We're Concentrix.
The global technology and services leader that powers the world’s best brands, today and into the future.
We’re solution-focused, tech-powered, intelligence-fueled.
With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.
We shape new game-changing careers in over 70 countries, attracting the best talent.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional.
And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
A knowledge base analyst gathers, organizes, analyzes, and maintains information within a company's knowledge base to improve decision-making, efficiency, and customer support.
They collaborate with teams, develop documentation, analyze data to identify trends, and ensure the knowledge base is accurate, relevant, and easily accessible to users.
This role can involve supporting the implementation of AI tools and evolving the organization's knowledge management practices.
They play a key role in ensuring that our frontline case managers have the ability to have key answers to complex issues at their fingertips.
Our guests deserve a seamless and consistent overall experience, and one that is best in class!
Job details:
Location:
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Language Requirements:
Time Type:
Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Opportunity Statement:
Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.
Reasonable Accommodation Statement:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence (AI):
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.
For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE
Global provider of customer experience solutions and outsourcing services.
Visit company websiteJobs and hiring trendsFull-time
Junior · 1–2 years experience
Onsite
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