Key Account Manager

Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.

We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!

Meet the team!

The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team.

As a Key Account Manager, you will build and maintain strong relationships with strategic enterprise customers while driving business growth. You will be responsible for managing key accounts, understanding customers' business objectives, identifying growth opportunities, and delivering value through our solutions. You will serve as a trusted advisor to executive stakeholders, develop strategic account plans, and collaborate with cross-functional teams to ensure customer success, retention, and revenue growth. This role requires exceptional relationship management, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value.

Help us shape the future of communications by:

Managing and growing a portfolio of enterprise customers.

Developing trusted relationships with key stakeholders and executive sponsors.

Creating and executing strategic account plans.

Identifying opportunities for account expansion through additional products and services.

Conducting regular business reviews and ensuring customer satisfaction.

Collaborating with Customer Success and other internal teams to maximize customer value.

Maintaining accurate account plans, forecasts, and CRM records.

Identifying opportunities to expand business within existing accounts.

Building relationships with prospective enterprise customers through networking, referrals, and industry engagement.

Leading commercial discussions and solution presentations.

Preparing proposals, negotiating contracts, and supporting the sales process through deal closure.

Contributing to achieving the team’s revenue and growth objectives.