linkedin
Key Account Manager
Soneva
Dubai, UAE
Full Time
Manager
3 weeks ago
Account ManagementNegotiationRevenue ManagementContract ManagementPartnership DevelopmentMarketing Collaboration
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Account ManagementNegotiationRevenue Management
About the Role
Soneva seeks a Key Account Manager to lead management and development of strategic global accounts in luxury hospitality. The role involves negotiating commercial agreements, driving revenue growth, and managing partner relationships.
Key Skills for This Role
Account ManagementNegotiationRevenue ManagementContract ManagementPartnership DevelopmentMarketing Collaboration
Responsibilities
- Manage and develop relationships with Soneva's key global accounts
- Serve as the primary commercial contact for assigned accounts, ensuring regular engagement and high levels of partner satisfaction
- Conduct business reviews with key partners to evaluate performance, identify opportunities, and develop growth strategies
- Negotiate, implement, and manage annual commercial agreements, including contract terms, preferred partner agreements, and production commitments
- Develop and oversee joint marketing agreements and cooperative marketing plans with strategic partners
- Design and manage incentive structures, campaigns, and tactical promotions that support revenue objectives and partner engagement
- Monitor account performance against agreed targets, KPIs, and revenue objectives
- Analyze production trends, booking patterns, and market opportunities to recommend actions that drive incremental business
- Prepare regular performance reports and presentations for internal stakeholders
- Work closely with Revenue Management and Commercial teams to identify opportunities for growth and optimize account contribution
- Evaluate and support direct integration opportunities with strategic partners to improve connectivity, efficiency, and booking conversion
- Ensure contracted rates, promotions, and special offers are accurately loaded and maintained across all relevant channels and partner platforms
Requirements
- Bachelor's degree in Business, Hospitality Management, Marketing, or a related field
- Minimum 5–7 years of experience in luxury hospitality sales, account management, business development, or distribution
- Proven experience managing global key accounts and strategic partnerships within the luxury travel industry
- Strong understanding of hotel distribution, revenue management, and luxury travel networks
- Experience negotiating commercial agreements and managing cooperative marketing programs
- Strong analytical skills with the ability to interpret performance data and develop actionable strategies
- Excellent communication, presentation, and relationship management skills
- Ability to work effectively across multiple markets and cultures
- Willingness to travel internationally as required
Full Job Posting
Role Summary
- Soneva is seeking a highly commercial, relationship driven Key Account Manager to lead the management and development of our most strategic global accounts.
- This role is responsible for overseeing a portfolio of key global partners, ensuring that commercial agreements, joint marketing initiatives, incentive structures, and distribution opportunities are optimized to drive revenue growth and strengthen long term partnerships.
- The successful candidate will act as the point of contact for major global accounts, maintaining strong relationships while identifying new opportunities to enhance performance, increase market share, and maximize revenue across the Soneva portfolio.
Strategic Account Management
- Manage and develop relationships with Soneva's key global accounts.
- Serve as the primary commercial contact for assigned accounts, ensuring regular engagement and high levels of partner satisfaction.
- Conduct business reviews with key partners to evaluate performance, identify opportunities, and develop growth strategies.
Commercial Contracting & Partnership Development
- Negotiate, implement, and manage annual commercial agreements, including contract terms, preferred partner agreements, and production commitments.
- Develop and oversee joint marketing agreements and cooperative marketing plans with strategic partners.
- Design and manage incentive structures, campaigns, and tactical promotions that support revenue objectives and partner engagement.
- Ensure all contractual obligations and commercial commitments are delivered effectively by both parties.
Revenue Growth & Performance Management
- Monitor account performance against agreed targets, KPIs, and revenue objectives.
- Analyze production trends, booking patterns, and market opportunities to recommend actions that drive incremental business.
- Prepare regular performance reports and presentations for internal stakeholders.
- Work closely with Revenue Management and Commercial teams to identify opportunities for growth and optimize account contribution.
Distribution & Integration Management
- Evaluate and support direct integration opportunities with strategic partners to improve connectivity, efficiency, and booking conversion.
- Collaborate with Distribution, Revenue Management, and Technology teams to assess and implement integration projects.
- Monitor integration performance and identify opportunities for further enhancement.
Rates, Offers & Content Management
- Ensure contracted rates, promotions, and special offers are accurately loaded and maintained across all relevant channels and partner platforms.
- Work closely with Revenue Management and Distribution teams to ensure rate integrity and commercial accuracy.
- Proactively identify and resolve discrepancies affecting partner bookings or revenue generation.
Communication & Campaign Execution
- Ensure timely and effective communication of product updates, commercial initiatives, campaigns, offers, and operational changes to all key accounts.
- Coordinate partner facing communications and training to maximize awareness and engagement.
- Collaborate with Marketing teams to execute global and regional campaigns aligned with account objectives.
- Ensure partners are equipped with the latest sales tools, content, and destination information.
Cross Functional Collaboration
- Work closely with Sales, Marketing, Revenue Management, Reservations, Distribution, and Operations teams to deliver a seamless partner experience.
- Act as the voice of key accounts internally, providing market intelligence and feedback to support business decisions.
- Support strategic projects that contribute to commercial growth and partner success.
Qualifications & Experience
- Bachelor's degree in Business, Hospitality Management, Marketing, or a related field.
- Minimum 5–7 years of experience in luxury hospitality sales, account management, business development, or distribution.
- Proven experience managing global key accounts and strategic partnerships within the luxury travel industry.
- Strong understanding of hotel distribution, revenue management, and luxury travel networks.
- Experience negotiating commercial agreements and managing cooperative marketing programs.
- Strong analytical skills with the ability to interpret performance data and develop actionable strategies.
- Excellent communication, presentation, and relationship management skills.
- Ability to work effectively across multiple markets and cultures.
- Willingness to travel internationally as required.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Soneva
Spa Director
Dubai, UAE
DirectorFull Time
Soneva is seeking a Global Director of Spa & Wellness to lead and commercialize the Soneva Soul brand across its portfolio. This strategic role focuses on defining the wellbeing vision, driving commercial growth, and ens
3 weeks agoView →
Financial Planning Analyst
Dubai, UAE
MidFull Time
Soneva seeks a Financial Planning Analyst to support Group FP&A with performance reporting, forecasting, budgeting, and business planning across a portfolio of resorts. The role requires 3-5 years of FP&A experience, adv
4 weeks agoView →
Head of Sales
Dubai, UAE
DirectorFull Time
Soneva seeks a strategic Head of Group Sales & Experiences to own go-to-market strategy, brand positioning, and revenue growth for luxury resort buyouts, MICE, and milestone experiences. The role requires 12+ years of sa
4 weeks agoView →