Key Account Director

Leverage insights from the AMM and Account Managers to inform upselling and retention strategies.

Ensure high-quality service delivery from AMs, fostering a proactive approach to client management.

Where individual performance concerns are present, coordinate feedback directly with the Account Manager and if needed escalate to the AMM.

Monitor key performance indicators for accounts, including satisfaction scores, retention rates, and revenue growth, adjusting strategies as needed.

Conduct regular monthly meetings with AMM to assess the health of accounts and strategize improvements.

Ensure seamless collaboration across departments such as paid, organic, and creative teams to deliver integrated services that meet client expectations.

Work closely with strategists to ensure that high-level account strategies are aligned and consistently applied across client interactions.

Provide detailed monthly reports to senior management on account performance, escalation incidents, and strategic initiatives.

Analyze client feedback and performance metrics to continually refine strategies and improve outcomes.

10+ years of experience in account management, client services, or digital marketing strategy

Team management

Proven track record of directing high-visibility, multi-channel enterprise engagements with substantial media oversight ($25M+ monthly), maintaining full accountability for budget orchestration, performance outcomes, and executive-level strategic communication

Clear ownership of retention, upsell, and revenue outcomes

Experience leading executive-level conversations

Ability to connect marketing performance to business outcomes

Agency or consulting experience working across cross-functional teams

At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.

829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.