Senior Account Manager, Web

Partner closely with Project Managers and hybrid PM/Producers to ensure delivery remains aligned with client expectations and contractual commitments, and serve as a hybrid Account and Project Manager on smaller engagements when appropriate.

Ensure project plans, milestones, and priorities are clearly understood and documented.

Hold both teams and clients accountable to agreed-upon decisions, approvals, and timelines.

Step in when delivery challenges arise to reset expectations, reframe priorities, or realign stakeholders.

Own high-level budget awareness across projects and ongoing support engagements.

Proactively monitor burn, forecast risk, and flag potential overages early.

Partner with Client Services Leadership on change orders, scope adjustments, and account expansion conversations.

Clearly document decisions related to scope, budget, and tradeoffs to ensure alignment as the engagement moves forward.

Identify roadmap-driven opportunities to grow accounts in alignment with client goals.

Serve as a calm, steady presence during high-pressure moments for both clients and internal teams.

Model strong communication, emotional intelligence, and accountability.

Contribute to process improvements, documentation standards, and best practices.

Mentor junior team members through guidance, clarity, and by setting the example.

At least six years of experience in a full-service digital agency is required, with senior-level client ownership.

Proven experience managing complex, website builds and ongoing support engagements on Wordpress, Drupal, and/or Shopify.

Strong understanding of website strategy, design, and development workflows.

Excellent executive-level written, verbal, and presentation communication skills.

Demonstrated ability to manage ambiguity, competing priorities, and high-risk decisions.

Experience partnering closely with PMs, strategists, designers, and developers. Comfortable discussing budgets, scope, tradeoffs, and constraints with confidence and empathy.

Familiarity with integrated digital marketing disciplines and the judgment to involve them when appropriate.

Experience using project management software and financial tracking tools common to digital agencies.

At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.

829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.