Junior Technical Writer - Manila

Every release from their assigned product teams has a knowledge note published within the team's standard turnaround.

Their Help Center article content consistently meets the team's quality bar, without repeated rework flagged in review.

Assigned product teams loop them proactively, before release rather than after, on both documentation and product copy, and treat them as reliable partners.

By month six, they’ve built a steady record of quality articles that their lead can consider for the reviewer qualification process.

Lead Technical Writer

Assigned Product and Engineering teams

Customer Learning Specialists

Support Operations Specialists

Does not independently own high-complexity Help Center articles; these require collaboration with an experienced peer.

Does not review content until being considered for the reviewer qualification process at month six.

Does not own developer documentation.

Does not lead or own mobile app release notes.

Office: Manila, two to three days a week (hybrid).

Work hours: 6am to 3pm (aligned with Sydney business hours).

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

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To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.