Senior Customer Success Engineer

Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership.

Big tech impact, without the big tech ick.

This role exists to unlock technical value for Mitti’s customers by designing and delivering scalable integrations. It bridges the gap between Go-to-Market (GTM) and Product, Design & Engineering (PDE) to accelerate time-to-value within defined scope, timeline, and budget.

About You

Technical Expertise: You have strong hands-on experience with SQL, relational databases, APIs, enterprise integration patterns, and scripting languages (e.g., Python, JavaScript, Ruby, Golang).

Language & Communication: You possess proven ability to explain complex technical concepts effortlessly to both engineers and business stakeholders.

AI Leverage: You fluently use AI coding assistants and automation tools to accelerate spec drafting, data analysis, and code development securely.

Mindset & Approach: You are a self-directed, customer-first problem solver who context-switches easily, balances standard methodologies with edge-case judgment, and prioritises team success.

Delivering Technical Solutions: Scoping, designing, building, testing, and handing off standard integration and automation projects end-to-end within defined timelines and budgets.

Partnering Across GTM & Engineering: Collaborating with Account Executives during pre-sales, joining forces with CSMs and Onboarding Managers to accelerate deployment, and bridging customer feedback to Product, Design & Engineering to shape the roadmap.