Junior System Administrator

Provide on ‑ site and remote technical support to clients in accordance with company standard operating procedures (SOPs), KPIs, SLAs, and IT/security best practices for the following at a Tier-1 scope

User account management, including creation, updates, decommissioning, general account\password\lockout management, user on-boards\off-boards

Tier-1 level technical support of IT devices including:

Workstations: Windows PCs, laptops, and macOS devices, associated peripherals along with setup, configuration, software\hardware installation, troubleshooting

Mobile devices (Phones & Tablets): setup, provisioning, configuration, data transfers, decommissioning

Office equipment: Multi-Function Printers, and other Printers (network, USB, specialty printers such as label , cheque , etc.)

Boardroom equipment: Meeting \ Video conferencing hardware\software , TVs, projectors, audio systems etc.

General installation, configuration, maintenance, troubleshooting of all common IT hardware and software systems effectively and accurately

General physical installation, setup, moves of workstations, servers, IT equipment, user work areas, desk moves

Tier-1 level technical support for

Workstation Application or SaaS application or industry specific Line of Business (LOB) Application installation, configuration, troubleshooting

Microsoft 365 Apps including Outlook (email), Word, Excel, PowerPoint, OneDrive, etc.

Microsoft 365 Cloud environment Entra ID, Exchange Online, SharePoint, Teams and other Cloud technologies, Cloud Portals, Cloud Storage\Backup systems at a Tier-1 level

User Identity (Account) systems: Microsoft Active Directory, Entra ID, Duo, and other related systems

Monitoring and management of System Alerts: Outages\Offline events Server, Network, Software, Hardware, Cybersecurity

Network systems, including network outages, network access issues, VPN, firewalls, switches, wireless networks, VoIP phone systems, VoIP phones, DHCP, DNS at a Tier-1 level

Non ‑ traditional IT systems: including CCTV systems, building access systems\cards\fobs, building automation systems, building audio systems, timecard systems, EV systems, digital signage, and other IoT systems

Vendor coordination and liaison for vendor specific issues or requests

Escalate complex or unresolved incidents, service requests to Tier ‑ 2 or Tier ‑ 3 teams per company SOPs

Document all work performed, customer interactions, solutions, accurately & timely in the ticketing system, with complete time entries, closure notes per company SOPs

Client Care

Provide friendly, clear, concise and professional customer service, ensuring each client feels valued and supported.

Respond promptly to client incidents and service requests via phone, email, chat, video call, or in person (where it is applicable or feasible ).

Provide follow up with clients to ensure their incidents and service requests are fully resolved and provide additional guidance where necessary.

Other

Travel to client sites as required .

Participate in after ‑ hours or on ‑ call support rotations as assigned, in accordance with company policies and applicable employment standards

Perform other duties consistent with role may be assigned

Diploma or Bachelor’s degree in Information Technology , Computer Science, or a related field ( e.g. Systems Administration, Networking) from an accredited institution.

Minimum one (1) year of experience in a customer service and\or computer ‑ related role considered an asset.

Strong problem ‑ solving skills with an analytical and detail ‑ oriented mindset.

Strong task, time ‑ management , and organizational skills, with the ability to multitask and adapt in a fast ‑ paced , high ‑ pressure environment.

Strong written and verbal communication skills with a customer ‑ first approach.

Strong interpersonal skills; comfortable working with diverse clients, users and handling challenging situations professionally.

A self-starter able to work well with minimal supervision and in a team environment

Passion for technology and IT support, with a desire to build a long ‑ term career in the field.

Passion to learn, take initiative, and grow within a professional IT environment, with a commitment to staying current with industry trends, technologies, and best practices.

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications, etc ) or the ability to obtain them.

Ability to travel between client sites or offices as required

Ability to carry, transport IT equipment to and from different locations

Successful completion of a criminal background check.

Salary Range:

$50,000-55,000 CAD Per Year

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.