Junior Solutions Architect

The Junior Solution Architect serves as a technical resource to the Customer Success and Sales team, acting as a vital collaborator with CallTower’s sales and product teams.

This position requires the ability to clearly communicate technology concepts and solution positioning to both business and technical users, ensuring that all stakeholders fully understand the value and capabilities of the proposed solutions.

The Junior Solution Architect is also responsible for identifying all technical issues related to customer accounts, ensuring customer satisfaction is maintained throughout each stage of the sales process.

· Provide pre-sales support to identify and present solutions that meet the business and technical requirements of our customers within our product portfolio

· Perform client consultations supporting the voice infrastructure, and sharing recommendations for designing, planning, and implementation

· Collaborate with various teams to diagnose solution gaps, evaluate design issues and provide design-level guidance where needed

· Develop materials to ensure consistent product demos so that they are done uniformly.

This would include PowerPoint presentations and sales documentation to be used during the specific demo.

This would include the list of questions that need to be asked prior to the demo starting

· Deliver effective demos of CallTower’s main products and services including the ancillary products. (MS Teams, Cisco Webex, Zoom, CT Cloud Voice, CT Cloud Fax, CT Text, CT Call Recording, CT Analytics, CT Unite)