Junior IT Support Specialist

Provide onsite and remote technical support to Fleet staff by phone, email, or in person, responding within our standard SLA.

Diagnose, troubleshoot, and resolve technical issues across IT hardware and software.

Manage and prioritise open tickets, keeping everything properly documented in Jira.

Update Windows and Linux servers with security patches at least once per month.

Maintain ISMS records before any change is implemented.

Keep Fleet's IT capability compliant with DISP standards and ACSC Essential Eight guidelines.

Perform account activations and deactivations on time and without errors.

Create, update, and maintain IT and cybersecurity documentation, processes, and procedures.

Set up the procedures and processes the IT support function needs in preparation for scaling.

Collaborate with vendors as directed by your manager.

Perform out of hours and on call duties as required.

Drive process improvement, reporting, and standardisation across the function.

A bachelor's degree and 1+ years in a relevant area such as Information Technology, relevant industry certifications, or proven work experience providing technical ICT support.

1 - 2 years of experience in IT support roles with varied responsibilities i.e. not siloed to one area of support in larger teams/companies.

Hands on with our stack: Google Workspace, Microsoft 365, Jira, and Windows and Linux server administration.

Demonstrated curiosity and interest for the industry & emerging technologies i.e. using AI tools, side projects

Familiarity with teleconferencing, VoIP, email, and networking.

Ability to set up a standard operating environment for staff laptops.

Confidence diagnosing and troubleshooting technical issues, comfortable with ambiguity and able to work independently.

A strong customer service mindset, with the ability to communicate clearly with stakeholders at all levels via phone, email, or face to face.

Excellent analytical, problem solving, and communication skills.

Ability to self organise and prioritise a workload against multiple competing deadlines, for yourself and for others.

A high degree of confidentiality, discretion, diplomacy, and tact.

Exposure to cybersecurity frameworks such as the ACSC Essential Eight, or to supporting users across multiple countries and time zones.

Add Value: Obsessively add value for our customers

Drive Excellence: Benchmark against the best

Agile Action: Take Action. Independent, fast, frugal action

Seek Truth: Be curious. Explore

Take Responsibility: Make decisions and own them

Radical Ideas: We are unique. We do things differently

Always Deliver: We always find a way to get it done on time

20 days of annual leave + 10 extra Wellness days per year.

Learning budgets.

Access to confidential Psychologist appointments via our Employee Assistance Program.

Plenty of opportunity to be part of an amazing STEM program to create the next generation of explorers.