Junior Engineer AIS Platform and Support - Associate Consultant - MFT - KGS CH

Responsibilities

• Key Responsibilities
• Platform Monitoring & Operational Support
• Assist in monitoring Azure Integration Services components, including:
• Logic Apps
• Service Bus
• Azure Functions
• API Management
• Event Grid / Event Hub
• Monitor platform health, availability, and performance using:
• Azure Monitor
• Application Insights
• Log Analytics
• Identify and log incidents, alerts, and service requests in line with SLAs
• Incident Response & Troubleshooting
• Respond to incidents and service requests using documented runbooks and procedures
• Perform basic troubleshooting and analysis
• Escalate issues appropriately following defined escalation paths
• Support post-incident activities and documentation updates
• Participation in shift-based operational support , including nights and weekends, as per support roster
• Support during planned maintenance activities
• Cloud Resource & Configuration Support
• Assist with management of Azure resources, including:
• Resource groups
• RBAC assignments
• Networking components (VNETs, subnets, NSGs)
• Support platform updates, patching, and scheduled maintenance under supervision
• Documentation & Knowledge Management
• Maintain and update operational documentation, runbooks, and support procedures
• Contribute to knowledge articles and operational handover documentation
• Cost Awareness & Operational Efficiency
• Assist in tracking Azure consumption and basic cost optimisation activities
• Follow cost control guidelines and report anomalies
• Learning & Professional Development