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Junior Engineer AIS Integration Support - Associate Consultant - MFT - KGS CH

KPMG Global Services
Bengaluru, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 1 weeks ago
RESTHTTPAzure Logic AppsAzure Service BusMicrosoft Azure Fundamentals (AZ-900)ITIL
Free

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RESTHTTPAzure Logic Apps
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Responsibilities

  • Key Responsibilities
  • Monitoring & First-Line Support
  • Monitor integration workflows, transactions, dashboards, and alerts for failures and performance issues
  • Identify and classify incidents based on impact and urgency
  • Perform first-level troubleshooting using predefined runbooks and knowledge articles
  • Incident & Service Request Management
  • Create, update, and maintain accurate incident and service request records
  • Capture logs, error details, and diagnostic information to support escalation
  • Escalate complex, recurring, or unresolved issues to senior engineers in a timely manner
  • Provides 24x7 Level 1 monitoring and first-response support through rotational shifts
  • Performs alert triage, ticket creation, and runbook-based remediation
  • Escalates incidents to Level 2/3 in line with defined SLAs and escalation procedures
  • Participates in shift handovers and operational reporting
  • Operational Assistance
  • Assist with retries, replays, and authorised data correction activities under supervision
  • Participate in incident bridge calls and coordination activities when required
  • Support post-incident activities, including documentation updates and knowledge capture
  • Learning & Development
  • Develop foundational skills in Azure Integration Services and cloud operations
  • Follow operational standards, security controls, and compliance requirements
  • Actively build technical capability toward Level 2 support responsibilities

Qualifications

  • Experience Band
  • 2–4 years of experience in application support, integration support, or IT operations roles .
  • Technical Skills & Experience
  • Essential
  • Basic understanding of APIs (REST), HTTP methods, and response codes
  • Foundational knowledge of: Messaging systems (queues, topics) Event-driven integration concepts
  • Messaging systems (queues, topics)
  • Event-driven integration concepts
  • Exposure to Azure Logic Apps, Azure Service Bus , or similar integration platforms
  • Familiarity with incident, problem, and service request management processes
  • Strong analytical skills, attention to detail, and willingness to learn
  • Preferred
  • Microsoft Azure Fundamentals (AZ-900) certification
  • Exposure to enterprise integration platforms or middleware support
  • Basic understanding of ITIL concepts and service management practices

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