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Executive - AV Services

KPMG Global Services
Gurugram, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
WebexCrestronLightwareExtronYealinkClear One
Free

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WebexCrestronLightware
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Responsibilities

  • Strong knowledge and administration experience in Audio/Video Conference infrastructure platforms.
  • In-depth understanding of hardware platforms, including Microsoft Teams Rooms and Webex audio and video conferencing solutions.
  • Experience in Microsoft Teams Room and Webex setup, configuration, and troubleshooting.
  • Hands-on experience in AV device integrations, including Crestron, Lightware, DSPs, and Clear One equipment.
  • Troubleshoot, analyse, and manage critical and high-priority tickets related to video conferencing issues.
  • Handle setup, configuration, and troubleshooting for large-scale town halls in hybrid mode.
  • Oversee training room AV setup, ensuring seamless audio/video performance.
  • Develop and maintain standardized configurations for video endpoints and prepare knowledge base documentation.
  • Create and maintain operations documentation, including server and endpoint configurations.
  • Conduct daily system health checks and proactively identify potential issues.
  • Assist with AV/VC services during executive meetings, town halls, and multiparty conferencing events.
  • Work closely with third-party AV engineers for daily infrastructure checks and ongoing AV operations.
  • Recommend and implement necessary upgrades for MTR devices and other AV endpoints when new firmware or updates are available.
  • Maintain AV devices and endpoint licenses, AMC of assets and work on yearly renewal.

Qualifications

  • Min. 3- 4 years’ experience in IT industry with mostly focusing on implementation of Video Conference infrastructure.
  • Candidates with MTR, Extron, Lightware, Yealink, Crestron certifications are preferred.
  • Strong interpersonal skills and personality with high customer service or ientation
  • Demonstrate good judgment in selecting methods and choosing the right options for setting up the conferences

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