lever
Junior Corporate Services Systems Engineer
XM
Athens, USA
Full-time
Entry · 2+ years experience
Hybrid
Discovered 2 weeks ago
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The main responsibilities of the position include:
Manage and administer multi-cloud subscriptions (PaaS/SaaS) across Microsoft Azure and other providers, overseeing implementation, capacity planning, and performance monitoring.
Resolve complex technical issues by providing Level 2 and Level 3 troubleshooting, incident management, and service-level tracking.
Oversee the Microsoft Entra ID (Azure AD) environment, including Conditional Access, identity protection, group management, and Single Sign-On (SSO) integrations.
Manage Microsoft 365 Enterprise products (SharePoint, Teams, compliance tools) and administer Intune MDM for Windows, Mac, iOS, and Android endpoints.
Enforce role-based access controls (RBAC) by maintaining the Enterprise Access Control Matrix.
Partner with Information Security to research and deploy system hardening solutions, conduct routine security audits, and identify vulnerabilities.
Deploy automated patch management solutions for Microsoft and third-party software, including executing emergency patching procedures.
Liaise with external partners and cross-functional teams to design, deliver, and document new IT solutions that support business growth.
Mentor and train the IT Service Desk team, creating detailed documentation and work instructions to elevate overall support quality.
Main requirements:
BSc/MSc in Information Technology or any other relevant degree
At least 2 years of experience in a Systems Administration or relevant position
Strong team player, good communications skills
Strong analytical and troubleshooting skills
Ability to cope with stress and meet deadlines
Ability to multitask and prioritise
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