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رئيس عمليات الخدمات
Asdaf Arabia
Riyadh, KSA
Full Time
Executive
Onsite
1 months ago
Operations ManagementStrategic PlanningTeam LeadershipCustomer Relationship ManagementProject ManagementQuality Management
Free
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Operations ManagementStrategic PlanningTeam Leadership
About the Role
Asdaf Arabia is seeking a Chief Operating Officer (COO) in Riyadh to oversee operational and service activities, drive excellence, and support strategic growth. The role requires 5+ years of operations management experience, leadership skills, and fluency in English.
Key Skills for This Role
Operations ManagementStrategic PlanningTeam LeadershipCustomer Relationship ManagementProject ManagementQuality Management
Responsibilities
- Provide executive oversight of all operational and service related activities across the organization
- Develop and implement operational strategies, plans, and performance objectives
- Improve operational procedures, workflows, and efficiency
- Monitor project execution, contract performance, and service delivery
- Address operational challenges and implement corrective actions when necessary
- Prepare and present operational performance reports to senior management
- Oversee overall customer satisfaction and service quality performance
- Monitor operational KPIs and quality performance indicators
- Supervise department managers, supervisors, and operational team leaders
Requirements
- Bachelor's Degree minimum (Master's Degree is an advantage)
- Minimum 5 years of experience in Operations Management, Service Management, or Project Management
- Proven experience leading multidisciplinary teams
- Ability to manage multiple projects and service sectors simultaneously
- Strong leadership, organizational, and decision making skills
- Excellent communication and stakeholder management abilities
- Strong customer service and relationship management capabilities
- Fluency in English (Arabic is an advantage)
Full Job Posting
About the Role
- Asdaf Al Arabia is seeking an experienced and highly capable executive leader to join our team as Chief Operating Officer (COO).
- The COO will be responsible for overseeing the company's operational and service activities, ensuring effective coordination between departments, driving operational excellence, enhancing service quality, and supporting the company's strategic growth objectives.
Key Responsibilities
- Executive Operations Leadership: Provide executive oversight of all operational and service related activities across the organization.
- Develop and implement operational strategies, plans, and performance objectives.
- Improve operational procedures, workflows, and efficiency.
- Monitor project execution, contract performance, and service delivery.
- Address operational challenges and implement corrective actions when necessary.
- Prepare and present operational performance reports to senior management.
- Oversight of Operational and Service Sectors: Provide executive oversight across all company services, including logistics, operations & maintenance, catering, workforce accommodation, cleaning, transportation, security, facilities management, administrative support, and more.
- Customer Experience & Contract Performance Oversight: Oversee overall customer satisfaction and service quality performance.
- Quality, Development & Compliance Oversight: Oversee operational compliance with approved policies, procedures, and company standards.
- Project & Contract Management: Monitor the execution of operational projects and service contracts.
- Leadership & Team Management: Supervise department managers, supervisors, and operational team leaders.
Qualifications & Requirements
- Bachelor's Degree minimum (Master's Degree is an advantage).
- Minimum 5 years of experience in Operations Management, Service Management, or Project Management.
- Proven experience leading multidisciplinary teams.
- Ability to manage multiple projects and service sectors simultaneously.
- Strong leadership, organizational, and decision making skills.
- Excellent communication and stakeholder management abilities.
- Strong customer service and relationship management capabilities.
- Fluency in English (Arabic is an advantage).
- Experience in logistics, operations, facilities management, catering, accommodation services, or related sectors is highly preferred.
What We Are Looking For
- Strong leadership presence.
- Strategic and operational thinking.
- Excellent problem solving abilities.
- The ability to build systems and improve processes.
- High accountability and ownership mindset.
- Strong team management capabilities.
- Passion for growth and contributing to the success of a diversified business services organization.
Benefits
- Executive leadership position within a growing organization.
- Direct involvement in strategic and operational decision making.
- Opportunity to oversee a diverse portfolio of services and projects.
- Professional growth and career development opportunities.
- Competitive compensation package based on qualifications and experience.
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