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تنفيذي خدمة عملاء ( الاماراتيين فقط)
Smart Global Domestic Workers Services Center L.L.C
Dubai, UAE
Full Time
Entry
Onsite
1 weeks ago
Customer ServiceCustomer SupportPhone EtiquetteCommunicationArabicEnglish
Free
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Customer ServiceCustomer SupportPhone Etiquette
About the Role
Smart Global Domestic Workers Services Center L.L.C.
Key Skills for This Role
Customer ServiceCustomer SupportPhone EtiquetteCommunicationArabicEnglish
Responsibilities
- Handle incoming inquiries and support clients in selecting and managing domestic workers
- Provide clear information about services, processes, and documentation requirements
- Respond to phone calls and walk in clients, resolve issues, and follow up on client requests
- Maintain accurate records in internal systems
- Coordinate with internal teams and ensure a positive customer experience
- Contribute to continuous improvement of service standards
Requirements
- Strong Customer Service and Customer Support skills
- Ability to enhance Customer Experience and maintain high Customer Satisfaction
- Excellent Phone Etiquette and clear communication skills in Arabic and English
- UAE National (Emirati)
- Previous experience in customer service, recruitment services, or administrative roles is preferred
- Basic computer literacy and familiarity with CRM or client management systems
- Ability to work on site in Dubai
Full Job Posting
Company Description
- Smart Global Domestic Workers Services Center L.L.C. is a specialized provider of domestic workforce solutions in the United Arab Emirates.
- The company focuses on high quality domestic labor recruitment and management, offering efficient and reliable services to households and families.
- With a strong commitment to excellence, Smart Global ensures that both clients and domestic workers are supported with professional guidance and care.
- The organization values integrity, service quality, and continuous improvement to meet the evolving needs of its clientele.
Role Description
- This is a full time, on site Customer Service Executive role based in Dubai, United Arab Emirates.
- The Customer Service Executive will handle incoming inquiries, support clients in selecting and managing domestic workers, and provide clear information about services, processes, and documentation requirements.
- Daily tasks include responding to phone calls and walk in clients, resolving issues, following up on client requests, and maintaining accurate records in internal systems.
- The role also involves coordinating with internal teams, ensuring a positive customer experience, and contributing to continuous improvement of service standards.
- The successful candidate will represent the company in a professional manner and uphold Smart Global’s values in all client interactions.
Qualifications
- Strong Customer Service and Customer Support skills to handle inquiries and assist clients effectively.
- Ability to enhance Customer Experience and maintain high Customer Satisfaction through proactive follow up and problem solving.
- Excellent Phone Etiquette and clear communication skills in Arabic and English.
- UAE National (Emirati) with a professional demeanor and client focused mindset.
- Previous experience in customer service, recruitment services, or administrative roles is preferred.
- Basic computer literacy and familiarity with CRM or client management systems.
- Ability to work on site in Dubai, manage multiple
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