Jewellery Retail Consultant - UAE Nationals
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Key skills for this role
About the Role
Damas Jewellery is seeking a UAE National Jewellery Retail Consultant for their Dubai store. You will greet customers, understand their needs, provide product information, and close sales.
Key Skills for This Role
Responsibilities
- Greet all persons entering the store and assess customer requirements
- Check accuracy and proper functioning of weighing scales, calculators, Diamond Tester and other equipment
- Conduct regular counting of items (gold bars, gold coins and certified diamonds) and printing of reports
- Keep store keys safely under own custody if authorised
- Comply with regular and punctual attendance in the store
- Clean, polish and re arrange all product display material as per VM standards
- Provide all required product and price information to the customer and effectively close the sale
- Record non available product requirements and communicate to Store Manager
- Receive repair orders from customers and ensure proper handling
- Follow up on repair orders for timely delivery
- Inform and follow up with customers of booked and repaired products
- Participate in stocktaking exercise
Requirements
- Graduate or High school education
- Fluent in English and Arabic
- Excellent interpersonal and communication skills
- Strong understanding of Customer Service needs and priorities
- Strong attention to detail
- Self Starter with Team Player approach
- Must be available to work retail hours including weekends (open to 6 days / split shifts)
Full Job Posting
Company Overview
- Damas Jewellery is the leading jewellery house in the Middle East, founded in 1907.
- Headquartered in Dubai, operates 150+ stores across the GCC and employs more than 1200 people.
- Portfolio includes over 40 prestigious international brands and own branded in house collections.
Why Damas?
- Competitive salary plus commission
- Diverse and inclusive work environment
- Fantastic career growth opportunities
- Damas Academy for learning and development
- Great mentoring by a highly experienced management team
Responsibilities
- Greet all persons entering the store, assess and understand customer requirements & aspirations and invite them to the specific counter; ensure no customer is unattended.
- Check for accuracy and proper functioning of weighing scales, calculators, Diamond Tester and all other equipment.
- Conduct regular counting of items (gold bars, gold coins and certified diamonds) and printing of reports as per the procedures provided by Audit.
- Keep the store keys safely under own custody (if authorised by Management).
- Comply with regular and punctual attendance in the store store timings and work schedule.
- Clean, polish and re arrange all product display material in use or not in use as per VM standards and report to Store Manager/ Asst. Store Manager the excessive display material lying unutilized.
- Provide all required product and price information to the customer and effectively close the sale.
- In case of non availability of a product, understand the exact product requirement of the customer, record it in the store register and communicate the same to the Store Manager; follow up on the same.
- Receive repair orders from customer, understand exact requirements, prepare repair bags and ensure all repair bags are kept in the proper designated place; ensure all repair orders are entered in the relevant register/ Navision and send to the Workshop. Repair bags should be completely filled out.
- Follow up on the repair orders for timely delivery; ensure all repairs have been carried out in accordance with the customer's requirements which was checked twice before informing the customer.
- To inform and follow up with customers of booked and repaired products and report action to Store Manager.
- Ensure adequate availability of Suggestions blank forms. Encourage the customers to fill up the form.
Qualification
- Graduate/High school
Personal Skills/Abilities
- Fluent in English and Arabic.
- Excellent interpersonal and communication skills
- Strong understanding of Customer Service needs and Customer priorities
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Self Starter with Team Player approach
- Must be available to work retail hours including weekends to meet business needs (open to 6 days / split shifts)
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