Jet2.com Customer Operations Co-ordinator

What you will be doing...

• Monitoring the operational flying programme and supporting the management of airline disruption.
• Communicating disruption and operational updates across the Jet2.com network.
• Assisting and advising internal and external stakeholders, providing effective solutions to operational challenges.
• Managing processes relating to disruptive passengers and ensuring all relevant teams are kept informed of actions taken.
• Supporting the implementation of our passenger welfare policy in line with relevant EU regulations and Jet2.com standards.
• Managing multiple workstreams while prioritising effectively in a fast-paced environment.
• Strong decision-making and problem-solving skills.
• The ability to manage multiple workstreams and prioritise effectively.
• Excellent communication and teamwork skills.
• The ability to remain calm and focused when working to tight deadlines.
• A process-driven approach with excellent attention to detail.
• Strong organisational skills and the confidence to take ownership of situations.
• Competitive salary, with annual pay review
• Contributory pension scheme

• Colleague discounts on Jet2holidays and Jet2.com holidays and flights