ITSM Tooling Product Manager

managing roadmaps, backlogs, releases and platform governance.

driving automation, self-service and continuous improvement initiatives.

Strong stakeholder management, supplier management and influencing skills.

leading and developing teams.

ITIL Foundation certification or equivalent.

Desirable ServiceNow CSA or related certification.

with HAM Pro, SAM Pro, CMDB or AI-enabled ServiceNow capabilities.

Agile Product Owner or Scrum certification.

within large, complex or multi-supplier environments. What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car or car allowance and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private health care and health care cash plan for you and your family Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend – get rewarded for introducing people to us!

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupG INDSTA

• Experience managing ServiceNow as a product, platform or strategic business capability.
• Strong knowledge of ServiceNow ITSM/ITOM and Service Management best practices.
• Experience managing roadmaps, backlogs, releases and platform governance.
• Experience driving automation, self-service and continuous improvement initiatives.
• Strong stakeholder management, supplier management and influencing skills.
• Experience leading and developing teams.
• ITIL Foundation certification or equivalent.
• ServiceNow CSA or related certification.
• Experience with HAM Pro, SAM Pro, CMDB or AI-enabled ServiceNow capabilities.
• Agile Product Owner or Scrum certification.
• Experience within large, complex or multi-supplier environments.
• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Company car or car allowance and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV/ Hybrid car scheme
• Private health care and health care cash plan for you and your family
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!
• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
• .