ITSM Engineer

Seeking a new challenge where your professional and personal aspirations are not only possible but supported? Kaufman Rossin might be just the place for you!

Kaufman Rossin Professional Services Private Limited’s (the “Company”) offices are located in the World Trade Center (WTC) in Bangalore, Karnataka, India, and at Udyog Vihar, in Gurgaon, Haryana, India.

The Bangalore office provides a range of services, including risk management, corporate governance, tax, assurance, and family office services. Out of the Gurgaon office, we render highly specialized back-office alternative investment services for global hedge funds and related fund types. As one of the top accounting firms in the US, our foundation is “people first”. In the words of James Kaufman, one of our founders, “We prioritize our people, their development, and their well-being. Our values are translated into action every day."

Kaufman Rossin, headquartered in Miami, Florida has been celebrated as the Best Place to Work in South Florida more than a dozen times. The firm has grown to over 700 employees, with offices spanning the tri-county area and sister entities, Kaufman Rossin Wealth and Kaufman Rossin Alternative Investment Services.

The Firm is ranked 49th among the top 100 firms in the US by Inside Public Accounting 2023. Internationally, the Firm has offices in Bangalore and Haryana in India and the Ivory Coast in Africa.

Combines two disciplines: hands-on Tier 2/3 technical support for KR staff, and the administration, optimization, and continuous improvement of KR's ITSM platform and service delivery processes. Resolves complex issues Tier 1 cannot, owns the SolarWinds Service Desk platform, drives ITIL process maturity, and works as a direct peer partner with KR's US IT leadership team to bring best practices, structure, and measurable improvement to how IT serves the firm. Communication skills are core to this role — not a soft requirement.