ITSM Analyst

• Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 431 Knowledge Manager, Proficiency Level: Intermediate; and may qualify through education, military training, certifications, or a combination thereof.
• Qualifying credentials include a Bachelors degree in Computer Science or Cybersecurity or Data Science or Information Systems or Information Technology or Software Engineering or completion of relevant military training.
• Qualifying certifications may include a SSCP, Security+, or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.
• Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.
• 3+ years of IT service management, business analysis, ServiceNow administration, process improvement, or configuration-management experience.
• Current ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification, or ability to obtain it within six months of employment.
• Working knowledge of ITIL practices and ServiceNow incident, change, knowledge, configuration, and asset-management workflows.
• Experience developing metrics, dashboards, process documentation, and end-user training.
• ITIL certification and experience with ServiceNow ITSM, CMDB, ITAM, reporting, training, or platform governance.
• Experience supporting Air Force, EACN, GSOC, A2G2, or 24/7 mission operations.
• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
• Experience supporting mission-essential communications in distributed, multi-site environments.
• High school diploma or equivalent required; bachelor's degree in information systems, business, or a related field preferred.

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever.

We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems!

Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression.

To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com . #jointracesystems

Trace Systems is an equal opportunity employer.

Qualified candidates will be considered without regard to legally protected characteristics.