ITS Field Technician

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An ITS Field Service Technician is critical to helping us provide outstanding customer service and technical solutions in a team environment.

Under the direction of the Field Service Manager, the Field Service Technician is responsible for installing and repairing Intelligent Transportation Systems (ITS) for various clients throughout the US.

Rotating shifts, extensive travel and overtime hours are required.

This position will cover a geographic territory in the state of Virginia.

Customer Service Excellence

Maintain client relations by communicating with and training customers on the use of deployed systems.
Work with people from other areas of the company (ex. Technical Support, Engineering, Sales, Manufacturing, etc.) to resolve any technical, design or functional issues.
Provide unparalleled solutions-based service excellence during all interactions with others
Provide accurate and detailed record-keeping for service work performed, in Quarterhill's standard format including on-site record and electronic reporting. (a web-based service ticket reporting tool).

Technical Solutions

Assist in the installation and integration of new and replacement equipment as required.
Integration of roadside electronics, specialized testing, calibrations, and set-up of various parameters through software menu.
Provide routine maintenance and emergency service work to installed equipment as outlined in the service contracts.
Post-installation drawing and specification reviews for site compliance verifications and corrections may be required.

Safety & Quality

Excellent work record of self-motivation, judgment, productivity, and safety.
Ability to work with minimal supervision in a demanding environment.
Excellent verbal and written communication skills.
Strong customer service skills.
Self-motivated with good organization and time management skills.
Ability to lift 65 lbs.
Work outdoors, in all weather for extended periods of time.

We offer a Total Rewards plan designed with you and your family’s health and wellness in mind that includes:

Paid days off (i.e. vacation, sick days, bereavement leave)
Health and Dental plans
Retirement plans
Employee and Family Assistance Program (EFAP)
Employee referral program

Hourly Range: $27.00 - $33.00

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws.

We're committed to creating a workplace where everyone feels valued and respected.

We appreciate all responses and will acknowledge only those being considered for an interview.

We respectfully request no calls or unsolicited resumes from Agencies.

ITS Field Technician - Virginia

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Key Skills for This Role

Full Job Posting

Customer Service Excellence

Technical Solutions

Safety & Quality

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