IT Technician (Field)

What is Expected

• Travel to remote locations and operational sites to perform maintenance, troubleshooting, installation, and replacements on IT communications equipment, including: Networking devices (switches, routers, access points) Universal Power Supply (UPS) systems Cellular/satellite communication hardware and services Antennas, cabling, modems, and signal-boosting systems Working with remote systems, technologies, and connection types
• Networking devices (switches, routers, access points)
• Universal Power Supply (UPS) systems
• Cellular/satellite communication hardware and services
• Antennas, cabling, modems, and signal-boosting systems
• Working with remote systems, technologies, and connection types
• Diagnose and repair hardware and software issues impacting site connectivity, operator access, monitoring tools, and equipment uptime.
• Perform preventative maintenance to ensure communications systems remain stable and compliant with internal performance standards.
• Validate proper operation of all Information Technology (IT) / Operational Technology (OT) communication channels between remote sites and the ROC.
• Install, terminate, and test Ethernet and communication cabling (Cat5e/6/6A), including labeling and documenting cable paths.
• Comprehensive knowledge of cybersecurity awareness.
• Perform Desktop Support operations within the office when not in the field providing technical installation or operational services.
• Some experience and understanding of working with electricity such as electricity flow, current, voltage, wattage, and more.
• Knowledge of safety for personnel and ability to identify operational hazards.
• Ensure all field equipment adheres to IT policies, hardened configurations, and security requirements.
• Configure and deploy field computers, tablets, network equipment, and remote monitoring systems.
• Replace or upgrade components in communication cabinets, enclosures, or network racks.
• Work closely with the ROC, Field Operations, and IT leadership to escalate issues requiring Tier 2 or third-party servicers.
• Document all site visits, repairs, installations, and system updates using internal ticketing and management systems.
• Provide courteous on-site support to field personnel, contractors, and operators representing IT with professionalism and a service-driven mindset.
• Participate in on-call rotations to support urgent field outages or communication failures.
• Follow internal processes for safety, security, and technology handling.
• Engage in continuous study, on-the-job training, and shadowing to expand technical capabilities in networking, communications, and field operations.

• CompTIA A+, Network+, Security+, Microsoft *, or CCNA, or other IT-related certifications. Please be prepared to provide cert ID #’s upon request or in the submitted resume.
• <1-3 years of IT experience or equivalent higher education in combination with certifications.
• High school diploma or GED at a minimum.
• A very strong interest in learning and growing within the IT industry.
• Must live in the Houston area or planning on your own to relocate to the city. Relocation assistance is not provided.

• Additional IT certifications related to the job at hand.
• Have an associate or bachelor’s degree in an IT-related program in combination with certifications but a degree is not required.
• Customer service certified or experienced with supporting customers in person from differing industries.
• Experience handling help desk requests or tickets.
• Experience supporting Windows and Linux workstations.
• Deep understanding of support in critical infrastructures, i.e., IT/OT environments and First Responder emergency priorities.

• You must have a valid driver’s license and current auto insurance.
• Own and operate your own truck for traveling remotely to field sites.
• Be able to lift up to 50 lbs.

• Medical
• Dental
• Vision
• 401k
• Optional life insurance