IT Technician- Entry Level

SkillBridge Approved Position Available Schedule(s) : 1st Shift: 7 AM – 7 PM (Monday through Saturday) 2nd Shift: 7 PM – 7 AM (Monday through Sunday) We are hiring an entry-level IT Technician who is ready to begin or advance their career in a fast-paced, customer-focused, and collaborative environment.

This position is our first line of support and will handle submitted IT Help Desk tickets, in-person walk-ups, phone calls, and Microsoft Teams message communications.

You will troubleshoot a wide range of technical and non-technical issues and work closely with our team to deliver excellent support to our employees and contractors.

The member will provide priority and dedicated support to our internal Remote Operations Center (ROC) who supports field units in West Texas, New Mexico, and other states around this great nation.

Our department believes strongly in customer service with a smile, gratitude, and all with a servant's heart and attitude.

We value professionalism, courtesy, patience, and a willingness to serve.

If you enjoy helping people, solving complex IT problems, learning new trade skills, and being part of a supportive team, you will be a great fit here.

We like to laugh, have fun, but know when to hunker down and get busy resolving issues for our staff and services.

The goal in our environment is to maintain a 98-100% uptime in all sites, and we need personnel who share that same vision.

What is Expected

• Provide first-line of defense and support for all IT help desk requests and tickets.
• Troubleshoot hardware and software issues.
• Assist with Outlook, Teams, Windows, applications, printers, network connectivity, and much more.
• Assign tickets to appropriate IT members based on roles and responsibilities within the team.
• Install and terminate Ethernet cable when needed.
• Support walk-up requests and provide in-person customer service.
• Nicely ensuring all personnel know of and follow company IT policies and procedures.
• Escalate unresolved issues to Tier 2 support where needed.
• Collaborate with the IT team to resolve issues quickly.
• Consistently shadow team members to learn more within the environment for personal growth through on-the-job training (OJT).
• Participate in on-call rotation.
• Assist in maintaining a secure environment by following internal processes and best practices.