IT Team Lead

Dashboard Creation & Maintenance

Workload Prioritisation

Team Development & Training

Customer Experience & Communication

Continuous Improvement & Innovation

PREFERRED QUALIFICATIONS

• Ability to manage multiple priorities and thrive in a fast-paced, deadline-driven environment.
• Flexibility for occasional out-of-hours support during major events or critical incidents.
• Commitment to continuous improvement, both personally and for the team, with a proactive approach to implementing feedback.
• Excellent communication and people skills, able to present solutions to a range of key stakeholders and business partners

REQUIREMENTS

• Education & Experience: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 5+ years in IT support roles, with at least 2 years in a leadership or supervisory position preferred.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years in IT support roles, with at least 2 years in a leadership or supervisory position preferred.
• Technical Skills: Proficiency in ITSM tools, dashboarding software (e.g., Power BI, Tableau), and ticketing systems (e.g., ServiceNow, Jira). Solid understanding of network fundamentals, common operating systems, and common IT infrastructure issues. Familiarity with media technology and workflows (preferred but not required).
• Proficiency in ITSM tools, dashboarding software (e.g., Power BI, Tableau), and ticketing systems (e.g., ServiceNow, Jira).
• Solid understanding of network fundamentals, common operating systems, and common IT infrastructure issues.
• Familiarity with media technology and workflows (preferred but not required).
• Leadership & Communication: Strong organizational, interpersonal, and team management skills. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences. Ability to foster a positive, inclusive, and high-performance team culture.
• Strong organizational, interpersonal, and team management skills.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to foster a positive, inclusive, and high-performance team culture.

Additional requirements

• Eligibility to work in UK
• Ability to travel Globally
• As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
• If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.