IT Systems & Support Engineer

At Trillion Technology Solutions, Inc. (Trillion), we build technology solutions that empower our team to do their best work in support of our clients.

We are looking for a versatile, proactive, and sharp IT Systems & Support Engineer to join our team to support our end users, cloud infrastructure, and network environment.

If you are someone who enjoys solving a complex desktop issue in one hour and optimizing an AWS/Azure cloud environment or configuring a firewall the next, you will thrive and grow here.

You will provide top-tier desktop support to our team while managing and securing our hybrid cloud environments (AWS & Azure), overseeing our network infrastructure, day-to-day security operations, and serving as our internal expert for Microsoft 365 and SharePoint.

You will be a key point of contact for keeping our systems reliable, secure, and running smoothly.

NOTE: This is a hybrid position.

The candidate will need to be local to the DMV area as this hire will need to be in the office as needed.

· Cloud & Infrastructure Management: Administer, maintain, and optimize our cloud infrastructure across both AWS and Azure.

· Desktop & End-User Support: Provide Tier 1/2/3 desktop support for Windows and macOS environments, troubleshooting hardware, software, and peripheral issues.

· M365 & SharePoint Administration: Manage the Office 365 suite, including user provisioning, Exchange Online, Teams, and SharePoint site architecture, permissions, and document libraries.

· Network Operations: Deploy, configure, and maintain network devices (LAN/WAN, firewalls, and VPNs).

Ensure high availability and optimal network performance.

· IT Security & Compliance: Implement and monitor security best practices across endpoints, networks, and cloud environments (IAM, MFA, conditional access

policies, and patch management).

Monitor systems and respond to security incidents; support endpoint protection, patching, and access controls.