IT Systems Associate-Security

ESSENTIAL DUTIES & RESPONSIBILITIES

• General description of main/primary duties and responsibilities of the job, aptitude, level of complexity, span of control, autonomy, decision making and judgement. It is central and necessary to the satisfactory performance of the job. Includes the following and other duties as assigned.
• Under general supervision, this position will:
• Provide day-to-day user support for corporate systems, including troubleshooting issues, responding to user inquiries, and ensuring timely resolution of requests.
• Troubleshoot and escalate application issues maintaining clear and accurate documentation.
• Support user acceptance testing and assist with configuration changes and enhancement requests.
• Gather and document business requirements and assist with process analysis, and system improvement efforts.
• Develop and maintain process flows, procedures, and system support documentation.
• Collaborate with users, vendors, and IT teams to support system enhancements.
• Support daily operational activities, including data validation, and control compliance.
• Assist in analyzing business problems and support delivery of system-based solutions.
• Participate in system upgrades, assist with project activity, and deliverable tracking.
• Perform other duties as assigned.

Education, Experience, Licensure (minimum level required)

CORE COMPETENCIES