zoho_recruit
IT System Specialist
FCI-CCM
Noida, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 3 weeks ago
CRMHRMSERPITSMChatGPTClaude
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Requirements
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline.
- Minimum 5+ years of hands-on experience managing and administering enterprise business applications such as CRM, HRMS, Recruitment, Ticketing/ITSM, ERP, or similar business systems.
- Proven ability to quickly learn, configure, and support new business applications by leveraging product documentation, knowledge bases, and AI-powered tools such as ChatGPT, Claude, or similar platforms.
- Strong expertise in at least one enterprise business application, with hands-on experience in system administration, configuration, customization, or integrations.
- Experience in troubleshooting complex technical issues across multiple business systems and driving issues to resolution with minimal supervision.
- Good understanding of system configuration management, software upgrades, change management, and release processes, including testing, documentation, and stakeholder communication.
- Experience in user access management, role-based permissions, system monitoring, data integrity, backup, and recovery processes.
- Strong analytical, problem-solving, and decision-making skills with the ability to manage multiple systems in a fast-paced environment.
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross-functional teams including HR, Sales, Operations, and Leadership.
- Knowledge of API integrations, workflow automation, reporting tools, and enterprise application best practices will be an added advantage.
- Relevant certifications in CRM, HRMS, ERP, ITSM, or other enterprise platforms are preferred but not mandatory.
Benefits
- Cashless medical insurance for employees, spouses, and children
- Accidental insurance coverage
- Life insurance coverage
- Retirement benefits including Provident Fund (PF) and Gratuity
- ESI*
- Complementary meal coupons
- Company-paid transportation
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