IT System Analyst

• Support Architecture Review Board reviews, approvals, and governance follow-ups.

• Partner with architecture and security teams to ensure standards, risk, and compliance alignment.

• Engage security teams to review solution security posture, access requirements, risks, and compliance considerations.

• Work with demand management teams to evaluate, prioritize, and track IT requests.

• Coordinate with vendors to assess demand requests, validate solution feasibility, and track delivery commitments.

• Provide regular updates to business users on demand status, vendor progress, security reviews, and expected timelines.

• Create and maintain management dashboards to provide visibility into ITSM, asset, vendor, and governance metrics.

• Maintain ITSM, governance, service delivery, and reporting documentation

• Bachelor’s degree in computer science , Information Systems, Business, or a related field.

• 6-12 years of experience in ITSM, IT Operations, IT Governance, or related roles.

• Strong ITSM knowledge across frameworks, processes, and service delivery practices.

• Hands-on experience with Software Asset Management, IT contracts, and vendor management.

• ARB and governance experience supporting enterprise review and approval processes.

• Understanding of architecture, security, compliance, and audit frameworks.

• Strong stakeholder management, communication, analytical, and problem-solving skills.

• Ability to manage multiple priorities independently in a fast-paced environment.

• ITIL certification.

• Experience with ITSM tools such as FreshWorks, ServiceNow, or similar platforms.

• Exposure to governance, risk, and compliance (GRC) processes.

• Experience in large enterprise environments.

• Knowledge of Agile methodologies and tools such as JIRA or Azure DevOps.