oracle
IT Support
CAD RAIL FLEET SERVICES (ONTARIO) LTD.
Toronto, CAN
Full-time
Mid · 5+ years experience
Onsite
Discovered 3 weeks ago
Microsoft IntuneNinjaOneEntra ID (Azure AD)Windows OSOffice applicationsSOTI MDM
Free
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Microsoft IntuneNinjaOneEntra ID (Azure AD)
Key Skills for This Role
Microsoft IntuneNinjaOneEntra ID (Azure AD)Windows OSOffice applicationsSOTI MDM
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Responsibilities
- Ensure full compliance with all Health, Safety, and Environmental (HSE) policies and procedures.
- Serve as the first point of contact for all IT-related issues via phone, Microsoft Teams, email, in person, and through the organization’s IT ticketing system.
- Log, track, and escalate support requests as needed to ensure timely resolution and proper documentation.
- Provide hands-on technical support for desktops, laptops, printers, peripherals, and end-user equipment.
- Set up, manage, and support employee mobile devices, including iPhones and Zebra tablets, using SOTI MDM.
- Manage the complete user onboarding and offboarding process, including account provisioning, deactivation, access configuration, and device setup via Entra ID (Azure AD).
- Administer and support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and perform license management.
- Deploy, manage, and monitor endpoints using Microsoft Intune and NinjaOne.
- Support and troubleshoot IIS server environments used for internal applications.
- Monitor system health and resolve or escalate hardware, software, and network issues as required.
- Maintain device security, ensure compliance with policies, and track IT inventory.
- Assist with procurement of IT assets and maintain detailed and accurate asset documentation.
- Generate and report IT performance metrics to operations and senior leadership.
- Collaborate effectively with unionized personnel, vendors, and cross-functional teams. lines
Qualifications
- 5–10 years of proven experience in IT support or a related technical role.
- Strong hands-on knowledge of: Microsoft Intune and NinjaOne for endpoint deployment and monitoring. Microsoft 365 and Entra ID (Azure AD) for user and license management. Windows OS, Office applications, and basic network troubleshooting. SOTI MDM for managing mobile devices. iPhone and Zebra tablet configuration and support. Ticketing systems (e.g., Freshservice, NinjaOne) for tracking and managing support requests.
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