IT Support Technician

User Support: Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams.

Ticket Queue Management: Assign tickets to appropriate staff as they come in.

Ticket Management: Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate issues as necessary.

Device Setup: Configure and deploy Windows laptops, desktops, and peripherals following company standards.

User Onboarding: Assist in preparing and delivering laptops and setting up accounts for new hires.

Software Support : Provide support for Microsoft 365 applications (Outlook, Excel, Teams, Word, PowerPoint, OneDrive) and many others.

Mobile Devices: Help set up and support mobile phones and smart devices.

Knowledge Sharing: Maintain accurate records and documentation; contribute to the internal knowledge base.

Team Collaboration: Partner with senior technicians on more advanced troubleshooting and project-based work.

Solo work: Ability to work as the sole IT resource in a small office environment, managing day-to-day support and troubleshooting with minimal supervision.

Other Duties : Perform additional IT support tasks as assigned.

Education: Associate degree in Information Technology, Computer Science, or related field, equivalent work experience accepted; bachelor’s degree preferred.

Experience:

1–3 years of experience in desktop or helpdesk support.

Familiarity with Windows 10/11, Microsoft 365, and basic Active Directory tasks.

Experience with Entra ID, AutoPilot, Company Portal, and Intune are a plus, but not required.

Experience with imaging Intune or MDT.

Familiar with Dell computers is a plus.

Technical Profeiciency: