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IT Support Technician - Help Desk
Expert Institute
Milwaukee, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 weeks ago
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Free
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Role Overview
We are seeking a highly organized and customer-focused Level 1 IT Support Technician to serve as the face of IT for our growing team. As the first point of contact for technical support, you will take ownership of our daily helpdesk queue, hardware deployment, and employee onboarding orientations/setup. By resolving day-to-day technical challenges, you will ensure our employees have the tools they need to succeed, while working closely with the IT Manager to build out documentation and scale our IT operations.
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ABOUT US
Expert Institute is the nation's leading expert consulting and insights platform, helping client law firms win more cases and increase their profitability. Established in 2010, Expert Institute has grown significantly to support over 5,000 of the best law firms nationwide, across all areas of practice.
We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence — all delivered through our SaaS platform, Expert iQ, leveraging proprietary data and analytics, to give our client law firms a winning edge for everyone they represent At Expert Institute, at our core, we provide exceptional tools and resources for trial attorneys. Trial attorneys who want the best outcome for their client. Trial work is demanding and intense and so is the work we do every day at Expert Institute. We believe a winning spirit requires a relentless commitment to high performance and that we win as a team. And everyone on the team will do their best every day to make sure we win together. That's a winning mindset. If you have it, we'd love to hear from you.
Overview
We are seeking a highly organized and customer-focused Level 1 IT Support Technician to serve as the face of IT for our growing team. As the first point of contact for technical support, you will take ownership of our daily helpdesk queue, hardware deployment, and employee onboarding orientations/setup. By resolving day-to-day technical challenges, you will ensure our employees have the tools they need to succeed, while working closely with the IT Manager to build out documentation and scale our IT operations.
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