IT Support Technician

We are searching for an IT Support Technician that will complete and support basic IT maintenance and support tasks.

The role will ensure that IT support requests are managed effectively and responded to in a timely manner.

This role will operate out of our Chicago office and report to the head of our IT department.

• Monitor the ticketing system and completing basic support requests.
• Escalate support requests to IT leadership when they cannot be completed on-site.
• Create user accounts, manage permissions and passwords.
• Monitor responses to requests made by our team, provide remote-hands support and respond to any queries in a timely manner.
• Provide Slack, e-mail or telephone support to our SpiderRock team.
• Support the in-house IT team with basic requests (i.e. changing printer toner, replacing cables, setting up projects, moving computers, etc.)
• Maintain our high standards particularly regarding team communications and response times.
• Maintain an up-to-date knowledge of current operating systems and standard software packages, including both Microsoft Windows and Mac OSX
• Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking, and operating systems.
• Complete any other tasks as requested by the IT Director or senior staff member.

• Associate or bachelor degree in Information Technology related field of study with a network engineering focus, or related field or equivalent work experience
• Experience with Microsoft operating systems, including installation and configuration
• Experience with computer and peripheral hardware servicing and basic repairs
• Some IT/Computing qualifications (GCSE, BTEC, A-Level) are preferable but not essential
• Knowledge and understanding of standard office software packages