Client Service Representative II

WHAT YOU WILL DO

• Provide level 1 and 2 trade, system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to: First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms Troubleshoot system and client connectivity issues Investigate order routing issues between SpiderRock and multiple execution brokers Perform QA of internal trading tools, algorithms and risk applications and document as needed Assist in client-onboarding and account creation
• First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
• Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
• Troubleshoot system and client connectivity issues
• Investigate order routing issues between SpiderRock and multiple execution brokers
• Perform QA of internal trading tools, algorithms and risk applications and document as needed
• Assist in client-onboarding and account creation
• Work closely with our Enterprise Operations, Sales/Business Development and Development teams
• Train new support analysts and lead support team efforts

WHAT WE ARE LOOKING FOR