IT Support Technician

User Support: Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams.

Ticket Queue Management: Assign tickets to appropriate staff as they come in.

Ticket Management: Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate issues as necessary.

Device Setup: Configure and deploy Windows laptops, desktops, and peripherals following company standards.

User Onboarding: Assist in preparing and delivering laptops and setting up accounts for new hires.

Software Support : Provide support for Microsoft 365 applications (Outlook, Excel, Teams, Word, PowerPoint, OneDrive) and many others.

Mobile Devices: Help set up and support mobile phones and smart devices.

Knowledge Sharing: Maintain accurate records and documentation; contribute to the internal knowledge base.

Team Collaboration: Partner with senior technicians on more advanced troubleshooting and project-based work.

Solo work: Ability to work as the sole IT resource in a small office environment, managing day-to-day support and troubleshooting with minimal supervision.

Other Duties : Perform additional IT support tasks as assigned.

Education: Associate degree in Information Technology, Computer Science, or related field, equivalent work experience accepted; bachelor’s degree preferred.

Experience:

1–3 years of experience in desktop or helpdesk support.

Familiarity with Windows 10/11, Microsoft 365, and basic Active Directory tasks.

Experience with Entra ID, AutoPilot, Company Portal, and Intune are a plus, but not required.

Experience with imaging Intune or MDT.

Familiar with Dell computers is a plus.

Technical Profeiciency:

Familiar with engineering applications such as AutoDesk, BlueBeam, RockScience, etc. a plus.

Strong communication and interpersonal skills.

Strong hardware and software troubleshooting skills.

Problem-solving mindset with attention to detail.

Familiar with CrowdStrike Endpoint Protection is a plus.

Familiar with Airlock Digital application control.

Willingness to learn and grow in a team environment.

Ability to follow procedures and provide consistent support.

CompTIA A+, Network+, and/or Security+

Microsoft 365 Certified: Endpoint Administrator Associate

ITIL Foundation

Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus

Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More

Well-Being Program and Paid Parental Leave

Commuter Benefits

Hybrid Work Schedules and Cell Phone Stipends

GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement

Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement

Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses

Paid Holidays and Generous Paid Time Off Program

Rewards and Recognition

GEI-Funded Profit Sharing and 401(k)

Opportunity to be an Owner and Shareholder (Learn more here )

A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion

And More…