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IT Support Specialist
ATA7ADAK | أتحداك
Riyadh, KSA
Contract
Entry
Hybrid
1 weeks ago
Technical SupportHelpdeskTroubleshootingAccount AdministrationPlatform TestingUser Acceptance Testing
Free
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About the Role
ATA7ADAK is looking for an early-career IT Support Specialist to provide Level 1 and Level 2 technical support for its digital sports platform. The hybrid role in Riyadh involves user support, troubleshooting, account administration, and platform testing.
Key Skills for This Role
Technical SupportHelpdeskTroubleshootingAccount AdministrationPlatform TestingUser Acceptance Testing
Responsibilities
- Provide Level 1 and Level 2 technical support through helpdesk, email, phone, and digital support channels
- Support students, parents, teachers, school administrators, and internal users with platform related issues
- Create and manage user accounts, password resets, permissions, and access requests
- Troubleshoot common web and mobile application issues following established support procedures
- Log, prioritize, and manage support tickets while ensuring timely resolution
- Escalate complex issues to the Development Team or Infrastructure & Security Engineer when required
- Support onboarding of new schools, users, and platform activations
- Assist with platform testing, user acceptance testing (UAT), and validation of new releases
- Maintain support documentation, FAQs, and knowledge base articles
- Identify recurring issues and recommend improvements to enhance platform performance and user experience
- Maintain confidentiality when handling student, parent, and school data
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related technology field
- 0–2 years of experience in IT Support, Helpdesk, Technical Support, Application Support, or a similar role is preferred
- Fluent in both Arabic and English
- Strong understanding of IT fundamentals, operating systems, networking, and web/mobile applications
- Excellent communication and customer service skills
- Strong analytical, troubleshooting, and problem solving abilities
- Ability to manage multiple support requests while maintaining attention to detail
Full Job Posting
Company Description
- ATA7ADAK is a Saudi technology and wellness company specialized in building digital sports and physical wellness ecosystems for the education and corporate sectors.
Role Description
- This is a hybrid, contract based role based in Riyadh, with flexibility to work remotely and travel when required.
- The IT Support Specialist will provide Level 1 and Level 2 technical support to students, parents, teachers, school administrators, and internal teams.
- This role offers an excellent opportunity for early career IT professionals to develop practical experience in application support, IT operations, and digital platforms.
Key Responsibilities
- Provide Level 1 and Level 2 technical support through helpdesk, email, phone, and digital support channels.
- Support students, parents, teachers, school administrators, and internal users with platform related issues.
- Create and manage user accounts, password resets, permissions, and access requests.
- Troubleshoot common web and mobile application issues following established support procedures.
- Log, prioritize, and manage support tickets while ensuring timely resolution.
- Escalate complex issues to the Development Team or Infrastructure & Security Engineer when required.
- Support onboarding of new schools, users, and platform activations.
- Assist with platform testing, user acceptance testing (UAT), and validation of new releases.
- Maintain support documentation, FAQs, and knowledge base articles.
- Identify recurring issues and recommend improvements to enhance platform performance and user experience.
- Maintain confidentiality when handling student, parent, and school data.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related technology field.
- 0–2 years of experience in IT Support, Helpdesk, Technical Support, Application Support, or a similar role is preferred.
- Fluent in both Arabic and English.
- Strong understanding of IT fundamentals, operating systems, networking, and web/mobile applications.
- Excellent communication and customer service skills.
- Strong analytical, troubleshooting, and problem solving abilities.
- Ability to manage multiple support requests while maintaining attention to detail.
- Familiarity with helpdesk, ticketing, CRM, or issue tracking systems is an advantage.
- Exposure to cloud platforms, databases, system administration, or digital platforms is a plus.
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